Everything you need to know about how quickly your order will arrive, what delivery costs, and how returns and refunds work at GoCat.
Dispatch
Orders leave us within one to two working days (Monday to Friday, excluding public holidays). Orders placed over the weekend are packed and shipped on Monday.
Delivery times
Once dispatched, parcels typically arrive within three to five working days anywhere in the United States.
Delivery costs
Delivery is calculated at checkout based on your order and delivery address. The full cost is shown before you pay — we never add hidden charges.
Tracking
Every order is tracked. You will receive a tracking number by email as soon as your parcel leaves us, so you can follow its progress.
Something arrived damaged or faulty
Please contact us within 14 days of delivery with your order number and, if possible, a photo of the damage. We will arrange a replacement or a full refund, including any reasonable return postage. You do not need to return a faulty item unless we ask you to.
Returns
Changed your mind, or your cat turned up their nose? You have 30 days from delivery to return items that are unused and in their original condition — original packaging helps but is not essential. To start a return, email Susanne@gocat.store with your order number and we will confirm the return instructions. Return postage is paid by you unless the item is faulty or damaged.
Refunds
Once we receive your return and check it over, we refund your original payment method within five working days and confirm by email. Please allow a few extra days for the refund to appear on your statement, depending on your bank.
Exchanges
We do not offer direct exchanges. If you would like a different item, simply return the original within 30 days and place a new order.